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Sunshine Village FAQ

Frequently asked questions about Sunshine Village Resort

Where is the RMA (Rocky Mountain Adaptive) shed?

The RMA shed is located at the top of the gondola on the left hand side. Head up the gondola (generally a 20-25 minute ride), pass by Goats Eye Gardens which is located half way en route to the top (named the Village Area). When you arrive at the Village Area, unload the gondola. The Rocky Mountain Adaptive shed located to the left as you exit the gondola.

Where do I meet for my lesson?

Please meet our staff outside the RMA Shed at the Village area. If you would prefer to meet at the base of the mountain, please let us know. 

How much time will it take to get from the parking lot to the lesson meeting area?

The answer to this question will vary depending on how busy the day is, your speed, whether the gondola is running at its regular speed, and if you need to collect rentals and/or lift tickets at the base. Our general recommendation is that you arrive at the base about an hour prior to the start of the lesson. On an average day, the gondola will take 20-25 minutes to get from the base to the top – named the Village. The gondola will stop about half way up at Goats Eye Gardens. Do not unload here – head straight to the top. The Village is where the RMA shed is located.

Where can I eat lunch?

There are many great places to eat on the mountain. For wheelchair users, the hotel restaurants and cafe are most accessible. On weekends, lines are long and we therefore recommend bringing your own lunch if you are returning to a lesson after the lunch period. Visit Restaurants & Eateries for more information.

Is there a wheelchair accessible bus service from Banff or Canmore to this resort?

Yes, wheelchair accessible buses are available to and from Sunshine Village. In order to make sure an accessible bus is scheduled to stop at your hotel/stop, please email letting us know the requested stop location, number of guests, and pick up time 48 hours prior to pick up. Equipment may rented from Sunshine Village or rentals stores in Banff or Canmore.

Is there Disabled/Priority Parking?

Yes. Disabled Parking is located opposite the hotel check in area, at the base of the mountain. When arriving at Sunshine Village, please show your badge to staff and they will direct you to the assigned parking lot. For some individuals, it is easier to unload at the Hotel Check-In area and then park up. After parking in the Disabled Parking, it is a short wheel/walk to the ramp access to the gondola.

Are there any disabled washrooms?

There is 1 accessible washroom located at the base of the mountain, on the 2nd floor of the Creekside building. This washroom may be accessed by the lift inside the building. There is also an accessible washroom located in the Day Lodge on the ground floor, just inside the entrance to the building.

Can I load the lifts and gondola in a wheelchair?

You can load the Sunshine Village gondolas have 2 bench seats. One will be raised to allow room for your chair. Sunshine Village staff will also help load the gondola by slowing its speed, if required, and opening the gondola doors wider than usual. If you are also travelling with a sit ski, we advise removing the ski from the sit ski to allow more room in the gondola. You may load all lifts at Sunshine Village in a sit ski.

Where can I store my wheelchair if renting a sit ski or taking a lesson?

If taking part in a rental or lesson with RMA, please meet us at the RMA shed (located at the top of the gondola on the left hand side). You may store your wheelchair outside the RMA shed. RMA will not accept any responsibility for loss or damage. Bag storage and lockers are located at the Day Lodge.