Bookings for all Accessible Adventures* require a 14 Day booking notice. Bookings for these activities are not accommodated through our online system within 14 days. If you are wishing to make a booking within this period, please get in touch. Weekends at are especially busy and often sold out. Payment must be made at time of booking (Buddies are excluded). If you are unable top pay via our online system, please contact us to make a booking.

Please note that we offer a multitude of programming, and on occasion receive overbookings via our online system. This is due to high staff ratios for our programs. We are working with our booking system to overcome this. In light of this, we reserve the right to cancel overbooking and refund in full. We apologise for the inconvenience this may cause.

* Accessible Adventures include: all Lessons, Experiences, Programs, Camps, Rentals & Buddies.

Corporate Adventures, Disability Groups, School Programs & Adaptive Education generally require a 4 – 8 week booking notice. For these activities, requests must be made via email or phone and are not accommodated through our online booking system.

• Multi-packs are valid for the season purchased only and will expire at the end of the applicable season. 
  • Summer Multi-Packs are valid from June to September of the purchase year (i.e. a Summer Multi-Pack purchased on June 10, 2025 is valid until September 30, 2025). 
  • Winter Multi-Packs are valid from November 15 to May 15 of the corresponding winter season (i.e. a Winter Multi-Pack purchased on November 20, 2025 is valid until May 15, 2026).
• Multi-packs can only be used for the program or activity originally purchased (i.e. 3-hour Bowhead Private Lesson Multi-Packs are not eligible for Bowhead Rentals, Adventure Days, 6-Hour Bowhead Private Lessons or any winter programs/activities)
• All lesson/activity dates must be confirmed within five business days of purchasing the multi-pack by email or phone to RMA.
• RMA will allow up to two lessons to be rescheduled with no change fees, given the cancellation is made more than 48 hours before the lesson.
• Additional cancellations will not be eligible for a refund or rescheduled.

Note: Multi-Packs purchased before January 1, 2025 are subject to expire 364 days after original purchase date, and are only valid for use on the program or activity originally purchased.

Cancellation notice for any private lessons, experiences, and rentals must be received a minimum of 48 hours prior to the activity date in order to qualify for a full refund (minus a 10% processing fee).

Cancellation notice for any multi-week programs and multi-day camps must be received a minimum of 7 days prior to the start of the program in order to qualify for a full refund (minus a 10% processing fee). There are no refunds for individuals days on any program. RMA will reschedule lessons cancelled by RMA, but will not reschedule lessons cancelled by adaptive guest.

Refunds will be processed within 48 hours after the request has been received. Bookings cancelled within the cancellation window (48 hours for private lessons, experiences, and rentals, 7 days for multi-week programs and multi-day camps) will not receive a refund. As a not for profit organization, working on tight budgets, we are unable to issue a refund within the cancellation window in most situations. This includes cancellation due to illness, transportation, equipment or weather etc.

If unusual circumstances do occur and cause a last minute cancellation, please contact us to explain. While our policy excludes refunds in most cases, we may be able to issue a system credit, re booking, or tax receipt (if booking funds are donated).

Please note that we reserve the right to cancel any activity due to extreme weather, transportation issues or if unusual situations occur.

Cancellations for all Additional Adventures (Disability Groups, School Programs & Adaptive Education)* require a minimum 14 day notice prior to the activity date in order to qualify for a full refund (minus a 10% processing fee)*. Refunds will be processed within 48 hours after the request has been received.

*Excludes Corporate Adventures, where a 50% refund will be issued when cancellation is made 4 weeks prior to event. No refund is provided for cancellations made within 4 weeks of event.

Bookings for Disability Groups, School Programs & Adaptive Education that are cancelled within 14 days of the activity date will not receive a refund. As a not for profit organisation, working on tight budgets, we are unable to issue a refund for within 48 hours in most situations. This includes cancellation due to illness, transportation, equipment or weather etc. We apologise for this.

If unusual circumstances do occur and cause a last minute cancellation, please contact us to explain. While our policy excludes refunds in most cases, we may be able to issue a system credit, re booking, or tax receipt (if booking funds are donated).

Bookings will not be cancelled or refunded due to inclement weather. RMA reserves the right to cancel an accessible adventure due to a forecast of severe weather such as extreme cold (below -30), heavy rain, high winds and thunderstorms. In this case, we will call you as soon as a decision has been made to cancel, and work with you reschedule your booking to a later date. If a later date cannot be agreed upon, a full refund will be issued. If we do not make a decision to cancel due to inclement weather, such as rain, the booking will go ahead as planned.

For winter programs taking place at a ski resort, adventures will only be cancelled by RMA due to cold weather if the resort chooses to close due to extreme cold or high winds. For example, Sunshine Village Resort will not operate their gondola in -30 or below which will cause us to cancel and reschedule lessons that are located at this resort. If the gondola is running and Sunshine Village is open, then our bookings will go ahead as planned. If a delayed opening is planned, we will do our best to provide you with the full length of your lesson time.

Please note our COVID-19 Policies and Protocols. In light of the current situation, all bookings are subject to last minute change or adjustments. Required cancellations caused by COVID-19 will be open to a booking credit.